• Supervising the performance of the customer service team and ensuring high-quality service to customers .
• Daily Distribution and Follow-up to Efficiency and Professionalism .
• Training and Guidance of New Employees and raising the team's efficiency through continuous support .
• complaints and problem solving Escalated from customers to ensure a guarantee They are satisfied .
• Preparing performance reports and analyzing service indicators to improve operations .
• Work to develop customer service policies and procedures in line with the goals of the Foundation .
• Promote the culture of teamwork and motivating the team to achieve the specific goals

• Preparing financial plans and strategies that support the achievement of the company's goals .
• Supervising the preparation of financial statements and periodic reports and analysis of financial results .
• Cash flow management and ensuring sufficient financial liquidity to cover operations .
• Monitoring and controlling budgets and ensuring that departments adhere to the specified financial limits
• Provide financial analyzes and recommendations for the higher management to support decision-making .
• Supervising internal and external audits and ensuring compliance with systems and financial standards
• Managing the relationship with banks, financial institutions and investors .
• Evaluation and Management of Financial Risk and Plans to reduce them. Style = "Color:#0d0D0D">.
• Leading the Financial Team, developing its skills and raising its efficiency .

• Coordination of administrative processes related to preparing and developing internationally approved educational curricula, in line with academic quality standards
• Supporting the Educational Design team by organizing tasks, following up the stages of content preparation, and monitoring the workflow according to the specified time tables .
• Continuous communication with educational supervisors, curriculum editors, and academic experts to ensure the integration of educational content and its suitability for the target group .
• Management and archiving documents and educational contents electronically using learning management systems (LMS) and technologies Cloud Computing .
• Preparing periodic reports on progress progress, monitoring challenges and suggesting solutions, and raising them to the academic management to make the appropriate decision
• Supporting educational audit and auditing to ensure curricula compatible with the reference framework of the accredited international curricula
• Contributing to developing digital content improvement mechanisms in a way that enhances e-learning experience and keeps pace with global educational developments

• Coordination of all activities within the distribution point, and ensuring the process of operations smoothly and efficiently.
• Work as a major calling point between beneficiaries and employees, and processing any inquiries or concerns.
• Supervising the distribution process to ensure commitment to protocols and guidelines.
• Monitor and reporting any problems, challenges or delays to the project coordinator or team leader.
• Ensuring that all beneficiaries are treated with dignity and respect, enhancing a positive and fair environment
• Facilitating communication and cooperation between the different teams on the site.
  
  I am still at the top of my work.

• Planning and Coordination:

  • Prepare the project's operational plan in cooperation with the team and managing programs.

  • Coordination of efforts between the parties concerned (field teams, partners, local community).

  • Arrange the logistics needed to implement field activities.

• Field Follow -up and Supervision:

  • Supervising the implementation of activities in the field targeted sites.

  • Ensuring the course of activities according to the required schedules and quality.

  • Addressing field challenges and difficulties directly and immediately.

• Documentation and reports:

  • Field data collects accurately and regularly.

  • Preparing and submitting periodic reports (daily/weekly/monthly) for the administration showing progress, achievements, and challenges.

  • Documenting success stories, good practices and certificates from the beneficiaries.

• Evaluation and accountability:

  • Contributing to internal and external evaluation operations.

  • Ensuring the project’s commitment to protection and accountability standards towards beneficiaries (AAP).

  • Monitor and documenting notes and complaints according to the Foundation's policies.

• Communication and acting:

  • Preserving effective relationships with the local community, community committees, and partner parties.

  • Representing the Foundation in meetings and field visits in a professional way.

I am still at the top of my work.

• coach in the field of e -marketing with Queti Training and Consulting.
• Providing business workshops with "Passion Family" in Amman, Jordan, via the Zoom platform.
• Participate in the effectiveness of support for the economic resilience of youth with the Gaza Society College for Tourism and Applied Studies.
• Digital marketing workshops with a company beontop across Zoom.
• coach in e-marketing at a company beontop .
• coach in the field of "Free Eagle" with a company beontop .
• Training and Rehabilitation of Employees in Leadership and Management with City Company beontop .
• coach in e -marketing and "Free Eagle" in the Zina Cooperative Association within the program to promote resilience (first stage).
• Volunteer coach in Entrepreneurship and Digital Marketing with the Injaz Palestine Foundation.
• Digital Marketing Training online for digital interaction employees in the Kingdom of Saudi Arabia.
• Training and qualifying sales staff in shops with professional city company.
• Cashier staff training and qualifying them to work in malls with the City of Professional City.
• Logistics trainee with the Central Elections Committee during various working sessions.
• Digital Marketing Coach with Gallem Training and Development Company.
• Time Management with Pixel Technology Center.
• Trainer in Printing and Coordination with the Pixel Technology Center.
• coach in computer applications with a pixel technology center.
• Trainer in Printing and Coordination with the Educational Peace Center.

Islamic

Islamic

2022-12-01

2020-03-01