First: Call Center

Main Tasks:

• Responding to received calls and receiving customer inquiries.

• Provide information accurately and solve problems or directing the customer to the appropriate section.

• Documenting the details of calls in the system.

• Follow with customers to ensure their satisfaction with service.

• Dealing with complaints with tact and effective.

• Commitment to performance goals such as the number of calls and the quality of the service.

• Second: employee/data entry (Data Entry)

  Main Tasks:

• Data entering systems with accuracy and speed.

• Review the data and make sure it is free of errors.

• Continuous update of databases.

• Save and coordinate files and information records.

• Cooperation with different teams to ensure data compatibility with operations.

• Third: Secretary/Secretary

  Main Tasks:

• Organizing the agenda, appointments and meetings.

• Coordination of communications between management and other departments or external parties.

• Preparation and writing of official correspondence and reports.

• Save and arrange administrative files and documents.

• Receiving visitors and organizing meetings.

• Follow email and respond to inquiries.

• fourth: Public Relations (Public Relaces)

  Main Tasks:

• Build strong relationships with the media, customers and partners.

• Writing and distributing press data and media content.

• Coordination of events, press conferences and exhibitions.

• Managing the general image of the entity and dealing with any media crises.

• Preparing media coverage reports and analyzing the results of the campaigns.

• Cooperation with the Marketing Department to Unify Media Messages.

The main tasks of Musnad teacher:

1. The basic teacher support in the class:

   • Help in implementing daily classroom activities.

   • Support students who face difficulty in understanding or focusing.

2. Follow up on students individually or within small groups:

   • Provide an additional explanation or simplification of information.

   • Enhancing basic skills such as reading, writing, and mathematics.

3. Classy environment:

   • Equipment of educational materials and tools required for the lesson.

   • Contributing to the arrangement of the class and ensuring the availability of appropriate education means.

4. Follow -up on students ’behavior:

   • Help in controlling the class and encouraging positive behavior.

   • Dealing with students who need special orientation or behavioral support.

5. Participate in student evaluation:

   • Collecting notes on students' progress and participation.

   • Contributing to the preparation of academic and behavioral performance reports.

6. Communication with parents (when needed):

   • Participation of the basic teacher in meetings or preparing notes related to students.

7. Helping students with special needs (if any):

   • IEP.

   • Providing academic, motor or sensory support as needed.

8. Participate in developing educational activities:

   • Supportive educational methods.

   • Participate in preparing visual means or worksheets.

The main tasks of Musnad teacher:

1. The basic teacher support in the class:

   • Help in implementing daily classroom activities.

   • Support students who face difficulty in understanding or focusing.

2. Follow up on students individually or within small groups:

   • Provide an additional explanation or simplification of information.

   • Enhancing basic skills such as reading, writing, and mathematics.

3. Classy environment:

   • Equipment of educational materials and tools required for the lesson.

   • Contributing to the arrangement of the class and ensuring the availability of appropriate education means.

4. Follow -up on students ’behavior:

   • Help in controlling the class and encouraging positive behavior.

   • Dealing with students who need special orientation or behavioral support.

5. Participate in student evaluation:

   • Collecting notes on students' progress and participation.

   • Contributing to the preparation of academic and behavioral performance reports.

6. Communication with parents (when needed):

   • Participation of the basic teacher in meetings or preparing notes related to students.

7. Helping students with special needs (if any):

   • IEP.

   • Providing academic, motor or sensory support as needed.

8. Participate in developing educational activities:

   • Supportive educational methods.

   • Participate in preparing visual means or worksheets.

basic tasks:

First: Graphic design tasks:

1. Designing publications and advertising materials for the company or platform (printed or digital).

2. Prepare designs compatible with visual identity (logo, colors, lines).

3. Presentations design is a professional when needed.

4. Coordination of tables and models in an attractive visual way.

5. Use design programs such as:

   • Canva / Adobe Photoshop / Illustrator or any other program as needed.

6. Preparation of designs for social media or internal reports.

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Second: Data entry tasks:

1. Enter information and data in systems or databases accurately.

2. Check the data and make sure it is free of errors.

3. Organizing and arranging files electronically or paper.

4. Update the information continuously according to the changes.

5. Prepare Excel reports or tables ready for display.

6. Classification of data according to the approved sections or categories.

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✅ required skills:

• Master Microsoft Office (Excel - Word - PowerPoint).

• Good knowledge of design programs (Canva or Photoshop).

• speed and accuracy in printing and entering information.

• Creative sense in arranging and coordinating files.

• Commitment to dates and speed of completion.

• main tasks:

• Receiving customer inquiries:

  • Responding to phone calls, messages, and customer e -mails.

  • Customer guidance for appropriate information and services.

• Problem solving and support:

  • Dealing with complaints and solving them efficiently and professionally.

  • Coordination with other sections when needed to solve technical or logistical problems.

• Customer data update:

  • Enter and update customer information in the system accurately.

  • Ensure that the data is correct and review it periodically.

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  ✅ required skills:

• strong communication skills (orally and in writing).

• Patience and good handling of various types of customers.

• Speech speed and problem solving.

• Proficiency in using computers and programs office

• Presenting an excellent customer experience:

  • Enhanced customer satisfaction through a bug and professional handling.

  • Follow up with customers after providing the service to ensure their satisfaction.

• Offering periodic reports:

  • Reports on repeated problems and suggest solutions.

  • Documenting complaints and notes to develop services.

• Participate in improving services:

  • Transfer customer notes to the administration in order to improve products or operations.

• Full knowledge of products or services:

  • Understand the details of the company's services and products to respond carefully to inquiries.

• Use of customer relationship management systems (CRM):

  • Work on programs like Zoho - Hubspot - Salesforce or any customer management system.

University College of Applied Sciences

University College of Applied Sciences

Pixel Center

2019-01-01